Service Excellence: One Interaction at a Time

Well-trained employees are the key to a successful customer service program.  This training was created by the division of Administration and Finance to help employees focus on the “why” and “how” of delivering service value that will increase the chances of finding the best solution for each customer, thereby increasing the level of customer satisfaction.  An end goal is to build the competence of staff in service delivery behaviors that are consistent with customer needs and expectations.   What is good customer service?  How can it go from good to great?  What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count?  Participants will find out answers to these questions and more in these sessions. The series of seven on-demand learning modules will include direct application to internal and external customer service interactions.  This approach will enable participants to learn the customer service skills necessary for success and sharpen these skills through ongoing practice that can equip them to perform and deliver positive results.